- General Overview & Service Area
This Shipping Policy outlines the terms and procedures governing the dispatch and delivery of orders placed via www.sunhatry.com.
We operate out of Germany and exclusively process order deliveries to consumer destinations within European countries and territories.
Customer Contact Email: sunhat@sunhatry.com
- Order Processing & Dispatch Timelines
All orders placed on www.sunhatry.com undergo internal handling, inspection, and verification prior to dispatch.
Handling & Processing Time: Orders are processed and prepared for transit within 1 to 2 working days (excluding weekends and public holidays) following valid payment receipt.
Dispatch Location: All orders are dispatched from our designated operational logistics hub:
Dispatch Address: []
- Shipping Carriers & Delivery Estimates
We partner with established, reputable international logistics carriers to manage the transport of our goods across Europe, including DHL, FedEx, and UPS Priority services.
Target Region: European Union and associated European countries.
Transit Time: Following order dispatch, estimated transit time across European delivery destinations is 5 to 10 working days.
Please note that total fulfillment time consists of order handling time (1–2 working days) plus carrier transit time (5–10 working days).
- Automated Order Tracking & Notifications
To maintain complete transparency throughout the delivery process, automated tracking status updates are sent directly to the email address provided during order checkout.
Notifications are automatically generated at key operational milestones, including:
Order Dispatch: When your parcel is handed over to the courier service and assigned a tracking reference.
Logistics Hub Arrival: When the parcel arrives at major regional distribution facilities in transit.
Local Delivery: When the parcel is out for final local delivery to your specified destination address.
- Delayed Shipments & Carrier Investigations
While we work closely with our delivery partners to maintain standard schedules, unexpected delays may occasionally occur due to regional transport conditions or seasonal volume.
Extended Transit Procedure: If your shipment exceeds the standard delivery window of 10 working days, please notify our customer support team via email at sunhat@sunhatry.com with your order reference number.
Official Inquiry & Resolution: Upon notification, we will initiate a formal trace inquiry with the respective logistics carrier. Based on the verification outcome of the carrier investigation, where a package is determined to be lost or delayed beyond reasonable operational bounds, we will issue either a full order refund or dispatch a replacement package.
- Delivery Address Accuracy & Customer Responsibilities
Customers are responsible for providing complete, accurate, and correct shipping addresses at the time of checkout. In the event of delivery failure caused by incomplete address details provided by the purchaser, our customer service team will assist in liaising with the carrier to facilitate re-delivery where feasible.