- Statutory Right of Withdrawal (14-Day Cooling-Off Period)
In full compliance with European Union Consumer Protection Law and German statutory provisions, consumers purchasing from www.sunhatry.com have the legal right to withdraw from their contract within 14 working days without giving any reason.
Withdrawal Window: The withdrawal period expires 14 days from the date on which you (or a third party designated by you, other than the logistics carrier) take physical possession of the ordered items.
Initiating Withdrawal: To exercise your statutory right, you must notify us of your decision by submitting a clear, written statement via email to sunhat@sunhatry.com prior to the expiration of the 14-day window.
Return Address: For standard returns approved under the right of withdrawal, items must be dispatched to our designated European return center:
Return Address: []
- Damaged, Defective, or Non-Conforming Items
Every item undergoes quality and compliance verification prior to dispatch. However, if your package arrives with damage or manufacturing defects:
Notification & Evidence: Please contact our support team at sunhat@sunhatry.com as soon as possible after delivery, specifying your order reference number and attaching clear photographic evidence of the damaged or defective item.
Simplified Resolution (No Return Required): Upon inspection and formal confirmation of the photographic evidence by our customer support team, we will issue a full refund or process a replacement order. You are not required to ship the physical damaged item back to us.
- Shipping Delays & Transit Refunds
We exclusively serve customers within European jurisdictions through premium logistics carrier services including DHL, FedEx, and UPS Priority.
Standard Delivery Window: Estimated carrier transit time is 5 to 10 working days following dispatch.
Automated Order Tracking: Automated delivery tracking update emails are transmitted directly to the email address registered during order checkout at key operational points—including order dispatch, carrier logistics hub arrival, and local courier distribution.
Extended Delay Investigation: If your order exceeds the standard transit timeframe, please contact sunhat@sunhatry.com. We will launch an official trace investigation with the carrier service. Following the investigation findings, where a package is verified as lost or delayed beyond normal parameters, we will issue either a full refund or a replacement dispatch based on your operational preference.
- Refund Processing & Payment Methods
All valid refunds approved under this policy are processed using the original payment method used during the initial transaction.
Supported Payment Channels: Approved monetary refunds will be credited back directly via your original payment channel, including credit and debit cards (Visa, Mastercard, American Express), or digital wallet services (Apple Pay, Google Pay, and authorized digital wallets).
Processing Timeline: Once approved, refunds are initiated promptly from our corporate systems. Standard processing times for funds to reflect in your financial account range between 3 to 5 business days, depending on your issuing financial institution or card issuer.
- Contact Information
For any inquiries regarding returns, order cancellations, transit tracking, or refund requests, please reach out directly to our customer support team:
Customer Support Email: sunhat@sunhatry.com